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Senior Operations (eCommerce, Inventory, Fulfillment, Shipping)

Do you naturally love building and running operational processes; making them run smooth and efficient? Can you improve something while its being used? Do you lead by example and get satisfaction knowing that what you did was an integral part to making the project a success? If so, GoToTags may be the next step in your career. GoToTags is hiring a full-time Senior Operations role in its Spokane, WA USA office.

GoToTags produces, customizes and ships physical tags and hardware products to customers worldwide. Products are purchased from the GoToTags eCommerce Store or from Amazon, and fulfilled from either our Spokane, WA USA or Rossland, BC Canada offices or our international partners. Orders range from small, simple orders to individuals up to very large, complex and ongoing orders to businesses as a part of their supply chains and business operations. GoToTags stocks large quantities of blank products in the USA and Canada offices for direct shipment to customers and for in-house customization. As a service, customers can have GoToTags print and/or encode data onto the tags; this requires operating light manufacturing equipment and manual work for some projects. For fully customized products, GoToTags works with a network of international factories to manufacture and drop-ship to customers.

You will be responsible the the successful execution of these projects; focusing on speed, quality, efficiency, customer happiness and costs. You will work with other senior and junior members of the operations team to accomplish this. Success will require you to become an expert in the GoToTags tools, processes, workflows and technology. Overall, the role represents an amazing opportunity for you to impact a rapidly developing technology with an industry leader.

Responsibilities

• eCommerce order production, fulfillment and shipping
• Inventory processes including tracking, storage, receiving, counting, projections and analysis
• Encode NFC tags; both with automated hardware and manual encoding processes
• Operate light commercial printers and other labeling equipment
• Resolve store related customer support issues via email, chat and phone for returns, customs and delivery issues
• Work with shipping carriers and international government agencies to ensure successful deliveries and proper paperwork
• Work with international partner factories
• Work closely with other teams; sales, engineering, support, finance and management
• Continually improve and use internal tools and processes
• Other tasks as needed

Skills and Experience

• 4+ years of experience in an operations role; ecommerce, light shipping, commercial printing, light manufacturing…
• Very strong organizational skills with a high attention to detail, quality and accuracy
• Experience with shipping providers (UPS, FedEX, DHL..) and fulfillment systems (ShipStation)
• Experience with inventory management and processes
• Able to lead by example, set and show best practices and mentor team members
• Strong time management skills; self-tasking and prioritization
• Strong verbal and written communication skills; articulate, spelling, grammar, …
• Experience with a project or job management system
• Experience with Amazon Seller Central a bonus
• Proficient with Microsoft Windows
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Capable of using the Internet to figure things out for yourself
• Able to learn new systems and processes quickly and improve on existing processes
• General business math, financial and analytical skills
• Able to lift 50 lbs

Role

• Full time employee
• Three-month training period
• Work from Spokane, WA office
• Report to COO/CFO