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Production Technician (Label Printing, Robotics, 3D Printing, Soldering, Metal, RFID, Fulfillment) – Spokane, WA, USA

GoToTags is experiencing rapid organic growth and is expanding our operations team. Play a key role executing our operational procedures to ensure we continuously deliver exceptional service to our customers.

GoToTags is a software solutions provider connecting physical things to digital experiences. Additionally, GoToTags produces, customizes and ships physical tags and hardware products to customers worldwide. The GoToTags operations team manages inventory, fulfills orders, operates inbound and outbound logistics, completes customized encoding and printing as required by our customers, and performs quality assurance procedures throughout the processes. The office is clean, comfortable and secure.

This role initially focuses on supporting the services team overall operational execution. Success will be defined by continuous, high quality and efficient delivery of allocated tasks. Growth will be continuous as the role takes on expanding responsibilities relating to order processing, encoding and printing with potential to learn other parts of the business. Working at GoToTags is an amazing opportunity to impact a rapidly developing technology with an industry leader.

Responsibilities

• Operate and maintain commercial label printers (thermal and color)
• Operate, maintain and tinker with 3D printers, slicers and CAD software (Bambu Labs)
• Encode RFID tags with automated robotics and manual encoding processes
• Assemble and test robotics including wiring, soldering, PCB production (reflow ovens and hand soldering)
• Light metal parts manufacturing (cutting, milling, drilling, polishing, …)
• Assist in order processing by encoding, labelling, packaging, counting, and completing orders
• eCommerce order production, fulfillment and shipping
• Continually use and improve internal tools and processes
• Other tasks as needed

Skills and Experience

• Reliability to work a regular, flexible schedule
• Strong organizational skills with a high attention to detail, quality and accuracy
• Mechanically inclined; natural sense for how things work and how to fix them
• Desire to learn commercial print process and graphic design
• Desire to learn inbound and outbound fulfillment processes
• Desire to learn inventory management processes
• Strong listener, able to follow processes, and asks questions when appropriate
• Strong time management skills; understands prioritization and changing tasks
• Strong verbal and written communication skills; articulate, spelling, grammar, …
• Experience with Microsoft Windows
• Beginner with Microsoft Office (Word, Excel, Outlook)
• Capable of using the Internet to figure things out for yourself
• Able to learn new systems and processes quickly, execute processes diligently, and improve on existing processes
• General business math, basic financial and analytical skills
• Able to use AI tools (ChatGPT) to learn and augment your work
• Able to lift 50 lbs

Role

• Hourly employee (Monday – Friday; 30 – 40 hours per week)
• $20 – $24 USD / hr depending on experience
• Potential for health benefits and paid time off when move to full time
• Four-week training and evaluation period
• Work from Spokane, WA office

Marketing Technical Evangelist – Spokane, WA, USA

As a Technical Evangelist at GoToTags, you’ll be the voice and pen behind our innovative products. Your mission is to create captivating content that drives commercial traffic and develop informative materials supporting our software, hardware, and robotics products. Collaborating with our dynamic team, you’ll craft messages that resonate with our audience, from detailed blog posts and technical help articles to engaging YouTube videos.

As the lead for our small but growing marketing team, you will have two primary goals:

• Create compelling content around GoToTags and related technologies to drive commercial traffic
• Develop informative content supporting our software, hardware, and robotics products

The content you develop must be optimized for maximum impact across a variety of channels, including our website, blog, help center, ecommerce platform, YouTube, ad campaigns, email marketing and social media.

You’ll be responsible for identifying what content needs to be created or updated, producing that content, publishing it, and tracking performance via analytics. Wash, rinse, repeat!

Success in this role requires you to become an expert in RFID and GoToTags, which means digging deep into the tech. The entire content development process will be augmented with AI. While you’ll receive support from the broader team to identify needs and brainstorm ideas, the responsibility for content execution lies mostly with you.

This is a fantastic opportunity to make an impact in a fast-moving technology space with an industry leader. There is strong potential for growth, if you deliver great results, your responsibilities and the team will grow accordingly.

Responsibilities

• Collaborate with product owners to craft and execute a comprehensive marketing strategy
• Lead, mentor, and project-manage a team contributing to marketing efforts: writers, video producers, and technical experts
• Maintain a consistent brand identity across all marketing touchpoints
• Own the AI-based content rendering pipeline to improve content creation and effectiveness
• Use project management tools (e.g., GitLab) to plan and track marketing activities
• Produce four high-quality blog posts per month, including case studies, press releases, product updates, tutorials, etc.
• Expand and maintain a robust technical help content repository
• Create category and product content for the ecommerce store (store.gototags.com), including video
• Manage and maintain content across gototags.com
• Collaborate with the team to produce promotional and tutorial YouTube videos (scripting, acting, etc.)
• Build relationships with partners and customers for cross-marketing opportunities
• Review and optimize content for SEO
• Track and report on content effectiveness using tools such as Google Analytics, Search Console, and internal platforms
• Become a subject matter expert in the RFID industry and GoToTags products (with our help)

Skills and Experience

• Prior experience in technical marketing, including content writing
• Exceptional writing and communication skills, with a talent for storytelling
• Eagerness to embrace AI and leverage it fully
• Strong understanding of SEO principles
• High attention to detail, quality, and accuracy
• Excellent time management, self-direction, and prioritization; we move quickly
• Experience with WordPress and ecommerce (e.g., Shopify, Etsy, Magento, Amazon Seller Central, …)
• Working knowledge of Google Analytics and Search Console
• Experience with digital marketing and advertising (Google Ads, remarketing, etc.)
• Familiarity with graphic design tools (e.g., Adobe Illustrator, Photoshop)
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Experience with video production
• Ability to quickly learn and improve processes and tools
• Basic business math, financial, and analytical skills
• Foundational experience with web design and development (Markdown, HTML, CSS, etc.)

Role

• Full-time employee
• Based in Spokane, WA office
• Some flexibility for remote work
• Infrequent travel for events or customer interviews
• Reports to the CEO

Sales and Customer Service Representative

GoToTags is experiencing rapid organic growth and is expanding the customer relationship team. Play a key role in our sales strategy as a first point of contact with potential customers. Gain full-time experience in our technology centric organization that connects physical things to digital experiences. Execute front-line customer communication, answer technical questions and establish positive relationships with the expanding customer base. Grow with us, beyond the customer communication into creating process improvement, manage customer accounts.

This role is an excellent opportunity for an ambitious candidate who thrives in a fast-paced environment, demonstrates a passion for technology’s impact on industries and thrives helping customers. Even more important than previous experience, the right candidate possesses eagerness to continuously learn, understand, and teach others about our software, products, and services with a focus on the details that differentiate us from competition. The role’s success requires a strong work ethic, positive and professional communication, organizational skills, excellence in execution and process improvement, and ability to have fun in a team environment.

With primary leads coming through inbound queries and sales, you will prioritize and follow through on the leads to develop and grow customer revenue. In most cases you will own the customer relationship from order inquiry to completed sale while the
operational team supports the order fulfillment.

Responsibilities

• Learning and developing expertise in our products and services sufficient to address basic inquiries which encompass 80% of our inbound activity
• Servicing existing accounts, obtaining orders, and establishing new accounts by planning and organizing your daily work schedule to call on existing or potential customers
• Qualifying inbound leads generated from online store sales or customer queries and focusing sales efforts by studying existing and potential volume of orders placed
• Utilizing your business acumen to recognize potential opportunities for account and sales volume growth
• Monitor and interact with customers via online chat, inbound phone calls and inbound emails
• Support covers large breath of topics including but not limited to technology introduction and explanation, software support, product description and selection, support with placing online orders, placing orders for customers, supporting customers on orders-in-progress, shipping queries, and post-order support including returns, warranty claims, resolve customer complaints by investigating problems, developing solutions, and making recommendations to management
• Diligently managing data including updating lead statuses and contact information, recording all correspondences, tracking sales activity metrics and providing quotes
• Self-starter problem soving to identify internal experts and bridge the initial inbound communication with full-support from our team when query goes beyond current knowledge
• Managing inbound email to allocate responsibility to appropriate team member which includes but is not limited to customers, vendors, service providers, industry updates and spam
• Initiating production work-flows that instruct operational teams to fulfill orders
• Creating and reviewing customer data files, continuously improving processes
• Staying current on industry trends, including the internet of things and smart packaging

Skills and Experience

• Proficient, professional and clear communication skills: digital, written and oral, emphasis on listening and understanding customer’s needs, translate those needs into technical solutions, and influence decision making
• The ability and desire to dive deep into technical concepts to provide complete support and tailored product and service solutions for every unique need, being the human face of all our offerings
• Driven to think critically and analyze all available information to problem solve for both customers and the team
• Competitive drive with the ability to think and act quickly
• Very strong organizational skills with a high attention to detail, quality and accuracy
• Ability to maximize the value of the entire team through self-motivation, organization, team support, and great attitude
• Competitive drive to improve and excel
• 1+ years in an in-person or virtual customer-facing role, e-commerce or software industries is a plus
• Proficient with Microsoft Office (Word, Excel, Outlook)
• General business math, financial and analytical skills

Role

• Full time employee
• Able to start at 7-8 AM
• Three-month training period
• Must be available to work from our office in Spokane, WA
• Report to Sales Operations Manager