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Junior Operations (Encoding, eCommerce, Inventory, Fulfillment, Shipping)

GoToTags is experiencing rapid organic growth and is expanding our operations team. Play a key role executing our operational procedures to ensure we continuously deliver exceptional service to our customers.

GoToTags is a software solutions provider connecting physical things to digital experiences. Additionally, GoToTags produces, customizes and ships physical tags and hardware products to customers worldwide. GoToTags operations team manage inventory, fulfill orders, operate inbound and outbound logistics, complete customized encoding and printing as required by our customers, and perform quality assurance procedures throughout the processes.

This Operations role initially focuses on encoding operations and assisting senior team members in overall operational execution. Success will be defined by continuous, high quality and efficient delivery of allocated tasks. Growth will be continuous as role takes on expanding responsibilities relating to order fulfillment, inventory and printing with potential to learn other parts of the business. Working at GoToTags is an amazing opportunity to impact a rapidly developing technology with an industry leader.

Responsibilities

• Encode RFID tags with automated hardware and manual encoding processes
• Process inventory by tracking, storage, receiving, counting, projections and analysis
• eCommerce order production, fulfillment and shipping
• Operate light commercial printers and other labeling equipment
• Work with shipping carriers and international government agencies to ensure successful deliveries and proper paperwork
• Continually use and improve internal tools and processes
• Other tasks as needed

Skills and Experience

• Reliability to work a regular, flexible schedule
• Strong organizational skills with a high attention to detail, quality and accuracy
• Desire to learn inbound and outbound fulfillment processes
• Desire to learn inventory management processes
• Strong listener, able to follow processes, and asks questions when appropriate
• Strong time management skills; understands prioritization and changing tasks
• Strong verbal and written communication skills; articulate, spelling, grammar, …
• Experience with Microsoft Windows
• Beginner with Microsoft Office (Word, Excel, Outlook)
• Capable of using the Internet to figure things out for yourself
• Able to learn new systems and processes quickly, execute processes diligently, and improve on existing processes
• General business math, basic financial and analytical skills
• Able to lift 50 lbs

Role

• Part-time employee (~20 hours per week) with a flexible schedule
• Four-week training period
• Work from Spokane, WA office
• Report to COO/CFO

Sales Representative

GoToTags is experiencing rapid organic growth and is ready for a driven Sales Representative to over deliver on our potential. Play a key role in our sales strategy as a first point of contact with potential customers. Create a strong, highly professional
first impression demonstrating GoToTags’ unique value propositions and manage customer accounts through the purchase order process through an organized and repeatable process.

With primary leads coming through inbound queries and sales, you will prioritize and follow-through on the leads to develop and grow customer revenue. In most cases you will own the customer relationship from order inquiry to completed sale while the
operational team supports the order fulfillment. This role presents an excellent opportunity for an ambitious candidate who enjoys selling, thrives in a fast-paced environment, demonstrates a passion about our products and the customer’s problems
those products solve. The role’s success requires a strong work ethic, creativity in solving problems, organization, and eagerness to continuously learn.

Responsibilities

• Servicing existing accounts, obtaining orders, and establishing new accounts by planning and organizing your daily work schedule to call on existing or potential customers
• Qualifying inbound leads generated from online store sales or customer queries and focusing sales efforts by studying existing and potential volume of orders placed
• Utilizing your business acumen to recognize potential opportunities for account and sales volume growth
• Managing all aspects of the sales process including qualification, evaluation, and order creation
• Diligently managing data within our PipeDrive CRM, including updating lead statuses and contact information, recording all correspondences, and tracking sales activity metrics
• Keeping management informed through weekly sales calls and sales reports
• Monitoring competition by gathering current marketplace information on pricing, products, and new products
• Resolving customer complaints by investigating problems, developing solutions, and making recommendations to management
• Continuously improving processes
• Maintaining professional and technical knowledge of all GoToTags products
• Identifying customer needs that we currently are unable to solve to allow discussion about future development of our products
• Staying current on industry trends, including the internet of things and smart packaging

Skills and Experience

• At least 4 years of sales experience
• Experience developing and leveraging a CRM for monitoring and managing the sales process
• Track record of success in meeting and exceeding sales objectives
• Excellent, professional communication and presentation skills
• Ability to maximize the value of the entire team through self-motivation, organization, team support, and great attitude
• A passion for learning new things and mastering the technical product knowledge that customers will expect and that powers the GoToTags business
• Outgoing, positive and energetic personality
• Competitive drive to improve and excel
• Solid sales qualification experience utilizing a consultative mindset
• Very strong organizational skills with a high attention to detail, quality and accuracy
• Proficient with Microsoft Windows
• Proficient with Microsoft Office (Word, Excel, Outlook)
• General business math, financial and analytical skills

Role

• Full time employee
• Three-month training period
• Work from Spokane, WA office
• Infrequent travel for events, customer exploration or to our other offices
• Report to CEO

Front End Web Developer

GoToTags is building a top-tier, high-performing software and hardware engineering team to build a Connected Things platform. The platform will use modern technologies, tools and practices that spans cloud, desktop apps, mobile apps and industrial robotics. Do you want to be a part of that team? GoToTags is hiring an experienced front end web developer to build the web applications for the platform.

The GoToTags platform manages the configuration, life cycle, actions and history of Connected Things tags; integrating NFC, UHF RFID, barcode and other tag technologies. This requires complex setup, integration with external systems and generates a lot of data. The administration website is where the bulk of this work is done and the results are visualized and analyzed; you will be responsible for these web applications. Your focus will be on creating the user experience and visual design of sophisticated features and workflows, while other team members are focused on back-end services, data and client applications. Often you will be the voice of the user; pitching features and changes to allow for a better user experience. Success will require you to become an expert in Connected Things and GoToTags; this means digging deep into the technology and the mind of the users. Overall, the role represents an amazing opportunity for you to impact a rapidly developing technology with an industry leader.

Responsibilities

• Design and develop the front end web applications for the GoToTags Cloud
• Build web components for authentication, configuration, data administration, data analytics, visualization and more
• Integrate external admin themes into the GoToTags codebase
• Engage the technical community via public GitLab projects for feature requests, bugs and documentation
• Participate in the creation of technical help content and videos

Skills and Experience

• Minimum of five years writing code for modern web applications
• Product and customer focused; with an appreciation of UX and eye for visual design
• Strong understanding and experience with web standards and technologies; HTTP, HTML5, CSS3, SASS/LESS, JavaScript
• Highly proficient with web frameworks and ecosystem; Vue.js, Angular…
• Experience with Bootstrap, Chart.js and similar web components
• Experience integrating with back end APIs (GraphQL, REST, JSON)
• Experience with PHP and Laravel a bonus
• Comfortable with Git and GitHub or GitLab
• Experience building large scale data administration and analytics websites
• Very strong organizational skills with a high attention to detail, quality and accuracy
• Strong time management skills; self-tasking and prioritization
• A quick learner, eager to solve problems the right way

Role

• Full time employee
• Based near Spokane, WA; work from home for foreseeable future
• Report to CEO/CTO

Backend Web Developer (PHP, Laravel, AWS, MySQL, NoSQL)

GoToTags is building a top-tier, high-performing software and hardware engineering team to build a Connected Things platform. The platform will use modern technologies, tools and practices that spans cloud, desktop apps, mobile apps and industrial robotics. Do you want to be a part of that team? GoToTags is hiring an experienced Laravel/PHP developer to build the back-end services for the platform.

The GoToTags Cloud manages the configuration, life cycle, actions and history of Connected Things tags; integrating NFC, UHF RFID, barcode and other tag technologies. This requires complex setup, integration with external systems and generates a lot of data. The back-end of the Cloud provides access to services and data via APIs for all client applications; you will be responsible for these services. Your focus will be on what services and data are needed, how data is represented, how the services are accessed, performance, scalability and security. Other team members will be focused on the client application; their specific features, UX and UI. You will be the focal point and leader of the Cloud; working with other team members and users to understand their requirements and unify them into a common and consistent feature set. Success will require you to become an expert in Connected Things and GoToTags; this means digging deep into the technology and the mind of the users. Overall, the role represents an amazing opportunity for you to impact a rapidly developing technology with an industry leader.

Responsibilities

• Design and develop the back-end services for the GoToTags Cloud
• Build components and APIs for security, data management, external integrations, analytics, background jobs, …
• Work with the CTO for systems architecture and data design
• Build continuous integration, deployment and testing scripts
• Engage the technical community via public GitLab projects for feature requests, bugs and documentation
• Act as the project manager for Cloud related tasks
• Participate in the creation of technical help content and videos

Skills and Experience

• Minimum of five years writing code for modern web services
• Proven ability to design software to be used by other applications and developers
• Experience integrating with client web application, mobile apps, desktop apps and external systems
• Highly proficient with Laravel, PHP and the related ecosystem (Composer, packages, …)
• Strong understanding and experience with web technologies; HTML, JSON, REST, OAuth, GraphQL, …
• Strong understanding and experience with data stores; SQL, Redis, data warehouse
• Experience with AWS services; EC2/Linux, CloudFront, ElastiCache, Kinesis, Redshift, RDS, SQS, …
• Able to write unit tests and continuous integrating tests
• Comfortable with Git and GitHub or GitLab
• Experience building large scale, highly available data administration and analytics services
• Very strong organizational skills with a high attention to detail, quality and accuracy
• Strong time management skills; self-tasking and prioritization
• A quick learner, eager to solve problems the right way

Role

• Full time employee
• Split work from office in Spokane, WA and home if desired
• Report to CEO/CTO