Store Returns

To ensure the customer’s convenience and satisfaction, the GoToTags Store accepts returns on new, non-customized products within 30 days of delivery.

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Return Policy

New, unused, non-customized products purchased from the GoToTags Store can be returned within 30 days of delivery to the customer.

  • Products must be in new condition with all original boxes, packaging and documents
  • Before products can be returned, the GoToTags Store must authorize the customer’s return verbally or by email
  • Products must be returned within 7 business days of return authorization
  • Following the return, processing and refund payment can take 5-7 business days
  • Original shipping and handling costs are not subject for refund
  • The customer is responsible for return shipping costs
  • Returned products are subject to a 15% restocking fee at the sole discretion of the GoToTags Store

Mail approved returns to:

GoToTags
ATTN: Returns
612 N Maple St
Spokane, WA 99201-1801
USA

The customer is responsible for the products in transit including damage, lost shipments and delays. The customer is advised to insure the return package and use a shipping courier with tracking. Please include all original material and packing slips in the return shipment.

Conditions for Return

A product is considered used and not eligible for return if one or more of the following conditions applies:

  • The NFC tag has been written to in any way (formatted, encoded, erased…)
  • The product has been modified in any way (printing, physical changes, cutting…)
  • The product has any signs of wear from usage or handling (scratches, dirt, fading…)
  • Any components are missing or damaged (packaging, documents, parts…)
  • Licensed software in which the final license key has been issued
  • Any other reason which would prevent the product from being from resold to another customer

The products sold on the GoToTags Store include a limited warranty if the customer has concerns about a possibly defective product.

Custom Products and Special Orders

Custom products and special orders cannot be returned for any reason. These are products that have been explicitly manufactured for a customer at their request. This includes but is not limited to any of the following:

  • Custom printing, engraving or colors
  • Custom shapes or sizes
  • Custom materials
  • Products not held in inventory at the quantities requested
  • Alternate NFC chip types
  • Encoded NFC tags